The William Russell promise to our clients is simple. Whether you’re a customer or an intermediary, we promise to deliver consistently excellent standards of customer service at all times.
That’s why we won “Best International Private Health Group” in 2007 against fierce competition from our top two competitors, and were Highly Commended in the same category in 2008. Our service levels were described by one judge as being 'the best in the market-place', and in 2006, we also won “Best Commitment to Service”.
And just to prove that we're valued by the people that count, a recent
customer satisfaction survey revealed that 95% of members surveyed held our claims team in high regard, with 87% having an excellent or good opinion of our overall level of service.
Here are a few of the comments and compliments that we have received from our world-wide family of customers.
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